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We understand that billing arrangements can change. Updating payer terms or details is straightforward and can be done online.
- From the hub homepage, enter the shipment number into the freetext search box and click View Details.
- Click on the Charges & Invoices tab.
- Click Edit Payer Details to update the payer and select Prepaid or Collect.
- Click Submit Request to save your changes.
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Related FAQs
As an Agent/ Third Party, how do I view and download the invoices of my Customers? How can I change my customer details? How can I change payer party? How can I check when my payment is not updated online? How can I dispute an invoice? How can I receive a refund of my credit note? How can I requests a refund or credit? How can I update a Payer rule? How can I update an Export Demurrage or Detention Payer rule? How can I update an Export Payer rule? How can I update an Import Demurrage or Detention Payer rule?
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