What should be done if a shipment arrives damaged at delivery, especially for specialized LTL or heavy-bulky shipments?
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If the freight arrives damaged at delivery, especially for specialized LTL or heavy-bulky shipments, your recipient/site contact should:
- Document the damage immediately
- Explicitly record the issue on the Delivery Receipt (e.g., "box crushed," "hole in side")
- Take clear photos of all four sides of the box before opening
- Notify the shipper/retailer or designated Maersk contact promptly
Signing a receipt "clean" without notations makes subsequent claim evaluations more difficult.
If damage is discovered after unpacking (concealed damage), the recipient must notify the support channel as soon as possible and provide supporting documentation. Crucially, all original packaging must be kept for inspection.
Review outcomes depend heavily on timing, packaging condition, and the specific liability terms in your commercial agreement.
Learn more about Maersk’s Specialized LTL and Heavy Bulky Delivery services or contact our ground freight experts to discuss a tailor-made solution to suit your business.
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